Return Policy

We want you to be happy with your purchases from us.  However, we understand that sometimes a customer may need to return an item for any number of reasons.  This return policy has been created as a guideline to help you determine if you're eligible for a return.  

1. Requests for returns may only be allowed for 14 (fourteen) calendar days from the date on which the product was invoiced.
2. No returns or exchanges for custom or special order items.
3. No returns or exchanges for items that show signs of having been installed, modified, or used in any way unless approved by us at the time an RGA# is issued.
4. All returns must have a RGA# as issued by us.  Items returned to us without an RGA# will not be accepted regardless if they were "signed for" by us. An item that has been "signed for" (as in a shipment to us wherein a signature was required to deliver the package) by us does not mean the item has been "accepted by us" for refund, exchange, credit, etcetera.  Said shipments may be returned to you at your expense.  Such shipments that are left with us over 30 days may be considered abandoned or forfeited and may be disposed of.
5. RGA#s are good for 14 (fourteen) calendar days from the date they are issued.  As such, return items shipped with an RGA# need to be received by us within 14 (fourteen) calendar days unless other arrangements have been made with us (ie. accounting for international shipment, etc.)
6. All returns are subject to a 25% re-stocking fee.  This is NON-NEGOTIABLE. 
7. Return shipments must include all components, hardware, original packaging, boxes, documentation, warranty cards, etcetra.  All components, packaging and documentation must be in useable condition such that it could be re-sold as new.  
8. Returns must include documentation (such as copy of original invoice), the RGA#, and your contact information.
9. There are no refunds or credits given for shipping & handling charges.  
10. Customers are responsible for all costs associated with return shipping, insurance, fees, etcetera.  In other words, all returns must be sent prepaid as no collect shipments will be accepted.  Protect yourself and insure your package for the contents value!  We are not responsible for lost or damaged items during return shipment.  That is between you and the shipper you use.

Note, the policy points above are guidelines.  We reserve the right to adjust or waive any of these guidelines at our discretion and to accept or deny any return request on a case by case basis.