Shipping Policy

We take pride in our packaging and shipping of your order. You can trust that your order will be processed as quickly as we can and safely delivered. We can ship products anywhere in the United States using the shipping method options enabled on the website during the checkout process. Our webstore uses modules for the various shippers that we use, such as UPS, United States Postal Service, and FedEx. These shipping companies, and the various levels of service they offer, may or may not be active on the site at any given time.

Shipping Service Times & Levels

Most orders received by 2:00 PM EST will be able to ship same day.  We will of course make every effort to get orders recevied after that time out ASAP.

If you desire a shipping provider or level of service that is not listed on the site then we will be more than happy to try and accomodate you.  You can select the level of service that most closely matches what you wish.  Then, in the comments section, describe what changes you would like (ie, "Send it Next Day Air Saver, not Next Day Air" ).  We will attempt to satisfy your request and will then adjust your sales order information on the website.  We will re-send the order summary to you with the changes and we will process your order. If we are unable to meet your request(s) then we will attempt to notify you and  the order is held until we hear back from you.  

When you place an item in your shopping cart and provide a postal code in the checkout process, the system will estimate the cost for the various levels of shipping service from each provider. These rates are based in part on the zip code you supply.  If you've registered for an account on our website then it uses the Ship To information in your profile.

Shipment Insurance, Values, Confirmations & Tracking

All shipments from Stage One Tuning will be shipped insured for their value.  The shipping charges show on your invoice include the costs shipping, insurance, packaging & handling fees.

We understand some of our international customers face high shipping costs combined with taxes or other fees to import items.  However, we will NOT falsify the cost of items on international invoices for those shipments, nor will we mark them as "Gift" when they're not.  Please don't ask us to do otherwise.  

High value shipments may be sent with "Signature Required" status, or possibly "Adult Signature Required."  This is to protect both you and ourselves from loss of property.  If you're unable to be there when the shipment is schedule to be delivered, then you can contact the carrier and provide them with the tracking number(s).  You would then be able to request that they mark the shipment as "Hold For Pickup" when it's convenient for you to do so.

We update your on-line order details with tracking numbers shortly after they are processed.  Most carrier's systems will not show the package in their system until later that evening.

Shipping Rates

Note, the automatically generated shipping quotes provided during the checkout process are calculated estimates.  Some items may require "oversize" handling from the carrier or dimmensional weighting.  We reserve the right to require a shipping cost adjustment for your order if the automatically generated quote is grossly underestimated.  You will be notified and will be given the option to continue with the order, or cancel the order.  Likewise, grossly overestimated shipping quotes will be manually adjusted down in your favor where applicable.  We will then proceed with processing your order, update your online order details and re-send it to you with the lowered shipping cost reflected.

Damaged Shipments

All items are shipped insured!  Please take the time to inspect your shipment carefully before accepting it from the carrier.  If the package has holes, tears, or has been crushed, etcetera,  then it may have been possible for items to be missing or damaged as a result.  Notify us immediately if your item has sustained damage during shipment as we will need to file a claim with the carrier.  Be sure to KEEP all original packaging, including the packing materials and all box(es).  The carrier may require them to be inspected before they will cover a claim!  Furthermore, do not ship the package back to us without being instructed to do so.  The carrier may issue their own call tag to pick up the item and either return to us, or pay for the cost of replacement.

Drop Shipments

Some items on our site are not stocked locally.  There are times when an item on your order will be drop shipped directly to you in an effort to reduce your waiting time.